Right of withdrawal and returns

Notice

A consumer may send an unambiguous withdrawal statement within the legally applicable period to the centrally configured customer-service contact.

The model form may be used but is not mandatory.

Period and return

The start date, cooling-off period and return period require confirmation in the final legal text.

Returns must be sent only to the centrally configured return address.

This company information is not configured in this development environment.

Costs, condition and refund

Return costs, depreciation and refund timing follow the legally approved policy.

Damaged or incorrectly delivered goods can be reported through the complaints contact.

Exceptions

Product or sealed-goods exceptions apply only after legal confirmation and clear advance disclosure.