Privacy declaration

Importeria.com collects and uses your personal data exclusively in accordance with Dutch data protection legislation, in particular the General Data Protection Regulation (GDPR). This privacy declaration explains which personal data Importeria.com collects and for what purpose.

This means that we

• clearly record our purposes before processing your personal data;
• store as little personal data as possible and only the data needed for our purposes;
• request explicit permission where consent is required for processing;
• take the necessary security measures and impose the same obligations on parties that process personal data for us;
• respect your rights, including the right to access, correct or delete your personal data.

Your data is safe with us and we will use it carefully. This privacy declaration explains what the Importeria.com webshop does with information we learn about you. If you have questions or want to know exactly what we keep about you, please contact us.

Your account

You must first register for certain parts of our webshop. You provide information about yourself and choose a username. We use this to create an account that you can access with that username and a password of your choice.

For this we use your name and address details, gender, telephone number, email address and, where applicable, delivery and billing address. We retain this information until you close the account.

We keep this information so that you do not have to enter it repeatedly and so that we can contact you more easily when necessary for the webshop. You can change your account information whenever you wish.

Handling your order

When you place an order with us, we use your personal data to handle it properly. We may provide your personal data to our delivery service so the order can be delivered to you. We also receive information about your payment from your bank or credit card company.

For this we use your email address, gender, billing address, telephone number and name and address details. We retain this information until your order has been completed. Certain customer data is retained longer because of statutory fiscal retention obligations.

Disclosure to other companies or institutions

Except for the parties mentioned above, we do not provide your personal data to other companies or institutions unless we are legally required to do so, for example following a lawful police request.

Statistics

We keep statistics about the use of our webshop.

Security

The security of personal data is very important to us. We ensure that your data is properly secured. We continually adjust our security and pay close attention to what could go wrong.

Changes to this privacy declaration

When our webshop changes, this privacy declaration may also change. Please note the date at the top of the page and check regularly for a new version.

View, change and delete your data

If you have questions or want to know what personal data we hold about you, you can always contact us.

We may ask you to identify yourself by sending a valid identity document. Always conceal your citizen service number and passport photograph.

In principle, we will comply with your request within 30 days. This period may be extended because of the specific rights involved or the complexity of the request. We will inform you in good time if the period is extended.

You have the following rights

• The right to access the personal data we process about you.
• The right to correct or supplement incorrect or incomplete personal data.
• The right to object to processing and direct marketing.
• The right to request deletion of your personal data.
• The right to data portability where technically possible.
• The right to restrict processing where applicable.

Filing a complaint

If you believe that we are not helping you properly, you have the right to file a complaint with the supervisory authority, the Dutch Data Protection Authority.