Complaints and disputes
Submit a complaint through the centrally configured complaints contact.
2026.1-review · 2026-07-13
Submitting a complaint
Where possible, include the order number and a clear description. Include only necessary evidence.
This company information is not configured in this development environment.
Handling
Receipt, response time and escalation require confirmation in the final complaints policy. Importeria first seeks a direct, appropriate resolution.
Disputes
A regulator, dispute body or court is named only after its applicability has been legally confirmed.