Frequently asked questions

Importeria brings Italian wines together with information about their origin, winery, grapes and character. This lets you choose not only by price or wine style, but also discover who made the wine and where it comes from.

Discover the wines

Use the catalogue to search and filter. Where available, each wine page explains its flavour, aromas, grapes, origin and food pairings. If you are unsure, we are happy to help you choose.

Ask us for help

A wine may be temporarily sold out, shown for inspiration only, or not have a current price for your sales country and customer type. The page indicates when a wine is not currently available to buy.

Choose a wine and quantity, add it to your cart and review the order. At checkout, enter the delivery and billing details, accept the required terms and select an offered payment method.

Go to the wine catalogue

Minimum quantities may differ by wine, customer type and fulfilment party. The current quantity, price tier and any minimum purchase are checked server-side in the cart and at checkout.

No. Availability, price and market context are checked again when you check out. Once a valid order has been created, stock may be reserved temporarily while payment is completed.

Checkout shows the payment methods available for your order. Online payments are processed by Stripe; Importeria does not store complete card details.

An order is marked as paid only after the payment has been confirmed server-side. The browser return page is not the source of truth. You can view the current payment status through the secure order link.

First check the status through the link in your order confirmation. If the reservation is still active, another payment attempt may be available. If in doubt, do not place a second order immediately; contact us instead.

Contact us

The country selector shows the sales countries currently configured for the storefront. The delivery country must match the sales country of your cart.

The available delivery options and costs are calculated for your order and shown at checkout before you place it. Additional information may appear in the order confirmation or shipping notification.

Yes. Importeria operates as a marketplace and an order may be fulfilled by more than one party. In that case, items may be shipped separately and each shipment may have its own status.

Contact us as soon as possible and include your order number. We will check whether the order can still be changed. Once processing or shipping has started, changing or cancelling it may no longer be possible.

Contact us

Contact us as soon as possible with your order number and a clear description. Keep the packaging and, where safe to do so, take photos of the damage so that we can assess the situation carefully.

Report a problem

Yes. You may order alcohol only if you have reached the legal minimum age in the delivery country. Checkout requires an explicit age confirmation and an age check may be carried out on delivery.

Hospitality businesses, wine retailers and other professional buyers can submit a business application. After review and approval, the account receives access only to its assigned business customer segment.

Apply for a business account

Business prices are visible only to an approved account with the correct segment. Price tiers and minimum purchases may differ by wine and fulfilment group and are checked again at checkout.

Yes. Producers can use the winery application to provide information about their business and wines. Applications are reviewed internally before any next steps are discussed.

Apply as a winery